ZYCI

For any business it is important to understand the attributes of your ideal customers.  When a business takes on a customer that is not a good fit, it strains the business and results in a less than happy customer.  No one wants to disappoint a customer.

While it is certainly not rigid or perfect, following is our attempt at identifying the attributes of our ideal customers.

Industry & Domain: Our ideal customer operates within the aerospace, defense, robotics, animatronics, medical device, analytical device or similar sectors. Their business operations value our AS9100 certification, ITAR registration and Federal Firearm License, ensuring quality and compliance at every step.

Business Size: Whether they're an agile startup, a mid-tier powerhouse, or a large conglomerate, we have the tools, expertise and systems to serve businesses of all sizes. We believe in fostering growth; hence, we cherish clients who start with smaller orders but demonstrate the potential for consistent repeat business, increasing in volume.

Technical Complexity: Our forte lies in machining intricate components. The perfect project for us involves components that demand a meticulous eye, where tight tolerances and complex geometries challenge us to deliver our best.

Technical Data:  We work best with customers that have well defined data including 3D CAD, 2D drawings, Model Based Definition files and documented quality requirements and flow downs.  We don’t do well with ambiguity, incomplete or messy data.  Our systems are built to execute with precision and rely on high quality technical packages.

Budget & Value Proposition: Our ideal client recognizes the value of competitive pricing for high-end capabilities. They're not just looking for a vendor; they're looking for a value-driven partner.

Geography: We proudly serve customers from all corners of the U.S. and Canada. Distance is no barrier to our commitment.

Communication & Relationship: Our relationship thrives on open dialogue. We cherish partners who look to collaborate, seeking our expertise to optimize designs for manufacturability. Responsiveness isn't just a promise; it's our ethos.

Culture Fit: The businesses we resonate with the most are those that mirror our own values – a fervent sense of urgency, an unwavering commitment to promises, and a deep-seated gratitude for collaboration. We value both innovative startups and esteemed traditional enterprises, with a shared commitment to excellence.

Timelines & Delivery: While long lead times are always appreciated, we understand the dynamic nature of the industries we serve. Our ideal customer knows that when the going gets tough, ZYCI can make the seemingly impossible, possible. Rapid quotes and accelerated lead times aren't just offerings; they're our trademarks.

Thankful: We are thankful for the opportunity to be of service and we appreciate customers that acknowledge and value us as a partner.