Profile of Our Ideal Customer
Mitch Free • Oct 20, 2023

What are the attributes of our ideal customer?

For any business it is important to understand the attributes of your ideal customers.  When a business takes on a customer that is not a good fit, it strains the business and results in a less than happy customer.  No one wants to disappoint a customer.


While it is certainly not rigid or perfect, following is our attempt at identifying the attributes of our ideal customers.


Industry & Domain: Our ideal customer operates within the aerospace, defense, robotics, animatronics, medical device, analytical device or similar sectors. Their business operations value our AS9100 certification, ITAR registration and Federal Firearm License, ensuring quality and compliance at every step.


Business Size
: Whether they're an agile startup, a mid-tier powerhouse, or a large conglomerate, we have the tools, expertise and systems to serve businesses of all sizes. We believe in fostering growth; hence, we cherish clients who start with smaller orders but demonstrate the potential for consistent repeat business, increasing in volume.


Technical Complexity:
Our forte lies in machining intricate components. The perfect project for us involves components that demand a meticulous eye, where tight tolerances and complex geometries challenge us to deliver our best.


Technical Data: 
We work best with customers that have well defined data including 3D CAD, 2D drawings, Model Based Definition files and documented quality requirements and flow downs.  We don’t do well with ambiguity, incomplete or messy data.  Our systems are built to execute with precision and rely on high quality technical packages.


Budget & Value Proposition
: Our ideal client recognizes the value of competitive pricing for high-end capabilities. They're not just looking for a vendor; they're looking for a value-driven partner.


Geography:
We proudly serve customers from all corners of the U.S. and Canada. Distance is no barrier to our commitment.


Communication & Relationship:
Our relationship thrives on open dialogue. We cherish partners who look to collaborate, seeking our expertise to optimize designs for manufacturability. Responsiveness isn't just a promise; it's our ethos.


Culture Fit:
The businesses we resonate with the most are those that mirror our own values – a fervent sense of urgency, an unwavering commitment to promises, and a deep-seated gratitude for collaboration. We value both innovative startups and esteemed traditional enterprises, with a shared commitment to excellence.


Timelines & Delivery
: While long lead times are always appreciated, we understand the dynamic nature of the industries we serve. Our ideal customer knows that when the going gets tough, ZYCI can make the seemingly impossible, possible. Rapid quotes and accelerated lead times aren't just offerings; they're our trademarks.


Thankful: We are thankful for the opportunity to be of service and we appreciate customers that acknowledge and value us as a partner.


By Mitch Free 10 May, 2024
The Declining Population of China: Implications for Global Supply Chains and Consumer Prices I  China's population has been shrinking since 2022, and the United Nations has predicted that it could drop to 1.3 billion by 2050 and 770 million by 2100. This is due to fewer newborns and more deaths from an aging population. The population is expected to fall by 20 million to 1.39 billion by 2035 Understanding the Decline China, known for having the world’s largest population, is experiencing a decline that could reshape its economic and global trade role. The decline is attributed to several factors, including lower birth rates, aging population, and stringent past policies like the one-child policy. The effects of this demographic change are beginning to ripple across various sectors, particularly impacting manufacturing and the global supply chains that depend heavily on Chinese labor and production capabilities. Impact on Global Supply Chains 1. Increased Production Costs: China has long been the world’s factory, known for its cost-effective labor which has enabled lower production costs globally. However, as the working-age population shrinks, there will likely be a shortage of labor which could drive up labor costs due to the increased competition for workers. Higher labor costs in China could lead to increased manufacturing costs, which might force companies to reassess their production and supply chain strategies. 2. Shifts in Manufacturing Hubs: With rising costs in China, companies might look to diversify their manufacturing locations to other countries with younger populations and lower wage expectations, such as India or Vietnam. This shift could lead to a reconfiguration of supply chain networks, which may result in initial disruptions and increased costs as new systems and infrastructures are put in place. 3. Technological Investment and Automation: To counteract the labor shortage, there might be an accelerated investment in automation and robotics. While this could mitigate the impact of reduced labor availability in the short term, it also requires significant upfront investment and could lead to a greater concentration of technical expertise rather than widespread labor benefits. Effect on Consumer Prices 1. Increase in Product Prices: As production costs rise due to higher labor costs and potential tariffs from diversified supply chains, consumer prices are likely to increase. Products that are heavily dependent on Chinese manufacturing, such as electronics and textiles, could see significant price hikes. 2. Fluctuations in Supply and Demand: A reduced population also means a decrease in domestic consumption within China. For international businesses, this represents a dual challenge: navigating the increase in production costs and adjusting to a potentially reduced Chinese consumer market. However, this could also lead to an excess of goods, which might temporarily lower prices in other markets until supply chains adjust. 3. Global Market Adjustments: The global market will need to adjust to these shifts. Countries and companies that adapt quickly, diversifying their markets and supply sources or investing in automation, will likely fare better. Consumer prices will stabilize over time, but the initial impact could be significant depending on the industry and the speed of demographic changes. Conclusion The declining population in China is a harbinger of significant changes in global supply chains and economic structures. As companies and countries navigate this new demographic landscape, the impacts on production costs, supply chain logistics, and consumer prices will become increasingly apparent. Adapting to these changes will require strategic planning, investment in technology, and diversification of supply and market bases. The global economy is on the brink of a significant transformation, and understanding these dynamics is crucial for stakeholders at all levels.
By Mitch Free 17 Apr, 2024
what is the digital thread in manufacturing?
Share by: